• Why Call-Backs?

    • November 19, 2020
    • Posted by: Roba Hamdy
    • Category: iCall Blog
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    Why Call-Backs

    Removing the frustration of long hold time leads to happier callers and more profitability.

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  • Why great customer service matters on Black Friday

    • November 15, 2020
    • Posted by: Roba Hamdy
    • Category: iCall Blog
    No Comments
    Why great customer service matters on Black Friday

    It’s no news and well known that customers will take their business to a competitor after a single negative experience.

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