Plug & Play
One of the main challenges to set up a contact center is to afford the technology, search for new sites and find property in a plentiful labor market within convenient timeframes and reasonable prices.
What We Offer
We provide you with the space, impeccable contact center services, efficient pricing model and no upfront investment.
We offer fully-equipped workstations with the latest infrastructure and hardware required for any project.
Get full access to all our facilities’ amenities such as training rooms, meeting rooms, conference rooms, and recreational areas.
We offer full security, facility management and IT support along with our disaster recovery and business continuity plans and 24/7 support.
Services Offered
Cloud-Based Telephony System
Our system is equipped with advanced features, including interactive voice response (IVR), automatic call distribution (ACD), and call recording. Link your short number to iCall or we will provide you with your own short number.
Benefits
Scalability: Easily scale your telephony system based on call volume fluctuations and seasonality.
Cost-Efficiency: Pay for the services you use, reducing upfront hardware costs and huge investments.
Flexibility: Access telephony services from anywhere with an internet connection and never miss a client.
CRM Solutions Integration
Integrate powerful Customer Relationship Management (CRM) solutions with your contact center hosting services. Our CRM integration enhances customer interactions, streamlines workflows, and provides agents with valuable insights.
Benefits
360-Degree Customer View: Access comprehensive customer information in one centralized platform.
Personalized Interactions: Leverage customer data to provide personalized and efficient service.
Efficient Workflows: Streamline processes with automated data syncing between CRM and contact center systems.
Customized Infrastructure Solutions
Tailor the infrastructure to meet the specific needs of your contact center and BPO operations. Our experts work with you to understand your requirements and design a hosting solution that aligns with your business goals.
Benefits
Optimized Performance: Ensure that your infrastructure is optimized for your unique contact center workflows.
Cost Optimization: Avoid unnecessary expenses by only investing in the resources your business requires.
Adaptability: Adapt to changing business needs with a flexible and customized infrastructure.
Advanced Security Measures
Implement robust security measures to protect sensitive customer data and ensure compliance with industry regulations. Encryption, secure access controls, and regular security audits are integral parts of our hosting services.
Benefits
Data Confidentiality: Guarantee the confidentiality and integrity of customer information.
Compliance Assurance: Meet industry-specific compliance standards and regulations.
Trust Building: Instill confidence in your clients that their data is secure and protected.
By leveraging these services and benefits, your contact center operations can achieve a higher level of efficiency, flexibility, and customer satisfaction.
Have any questions? Fill out the form, and we'll contact you.
Describe your project and scope of work, and we will prepare a customized proposal tailored to your specific needs.