What We Do
iCall Outsourcing is a leading contact center and BPO service provider, offering Customer Experience Management, Human Resources Outsourcing, and Contact Center Hosting services, powered by multi-lingual support, omnichannel capabilities, and robust cybersecurity.
Unified Communication Across Channels
At iCall Outsourcing, we redefine customer engagement through our state-of-the-art contact center and BPO services, seamlessly integrating omnichannel communication. Our approach ensures that customers can connect with us through their preferred channels, including phone, email, chat, social media, and SMS, without losing the context of their interactions. This unified communication strategy provides a consistent and personalized experience, enhancing customer satisfaction and loyalty.
Who We Are
iCall Outsourcing is a premier contact center and BPO service provider strategically located in the heart of Cairo, Egypt, serving the MENA & GCC regions. Leveraging a highly skilled, multilingual workforce and a favorable time zone, we deliver exceptional voice and non-voice services. Our state-of-the-art facilities, technology, and infrastructure, combined with cost-effective solutions, ensure efficient, customer-focused operations, providing unmatched value and strategic advantage.
Find out how we can improve your customer support and help you leverage our skill, experience and technology into something amazing tailored just for you.
Testimonials
We at Tabali Bistro are pleased to partner with a company such as iCall for our call center outsourcing needs.
We are in a very competitive fast-paced industry and we must rely on timely and responsive outsourcing partners to meet our traffic in specific time intervals and at the same time maintain our customer service high levels of satisfaction.
Medhat Farouk
I’ve received stellar service from ICall Company over the year. Everyone I’ve worked with at ICall Company has always provided service on time, on budget, and above expectations. They are an integral part of our team and work with us to overcome challenges whatever they may be
I sincerely appreciate your support and look forward to get the best services meeting our needs for years to come.
Mohamed Ali
iCall is one of our most trusted partners. They are very supportive and quick to respond when issues arise. We would strongly recommend iCall Outsourcing to other companies looking for a reliable outsourcing partner.
Top Management
Communication with top management, team leaders, and agents have been so easy and seamless. Everyone from all levels has taken the time to understand our business and has become an extension to our team. They are truly partners and have been so quick to adjust to our changing business needs.
They are by far one of the best call centers in the industry. I would highly recommend iCall Outsourcing to any company looking for a true call center partner.
