What We Do
iCall Outsourcing is a leading contact center and BPO service provider, offering Customer Experience Management, Human Resources Outsourcing, and Contact Center Hosting services, powered by multi-lingual support, omnichannel capabilities, and robust cybersecurity.
Unified Communication Across Channels
At iCall Outsourcing, we redefine customer engagement through our state-of-the-art contact center and BPO services, seamlessly integrating omnichannel communication. Our approach ensures that customers can connect with us through their preferred channels, including phone, email, chat, social media, and SMS, without losing the context of their interactions. This unified communication strategy provides a consistent and personalized experience, enhancing customer satisfaction and loyalty.
Who We Are
iCall Outsourcing is a premier contact center and BPO service provider strategically located in the heart of Cairo, Egypt, serving the MENA & GCC regions. For over a decade, we have been market leaders, leveraging a highly skilled, multilingual workforce and a favorable time zone to deliver exceptional voice and non-voice services. Our state-of-the-art facilities, technology, and infrastructure, combined with cost-effective solutions, ensure efficient, customer-focused operations, providing unmatched value and strategic advantage.
Offshore & Nearshore Services: Expanding Your Reach
At iCall, we understand the importance of flexibility and cost-efficiency in today’s competitive business environment. Our offshore and nearshore services provide businesses with the advantage of accessing global talent while maintaining high service quality and operational efficiency.
- Offshore Services: Leverage cost-effective solutions with access to skilled professionals around the world, ensuring 24/7 support for your business needs.
- Nearshore Services: Benefit from geographical proximity, cultural alignment, and shared time zones, providing a seamless extension of your team with minimal disruption.
Whether you’re looking to expand globally or optimize your local operations, our tailored solutions help you stay ahead of the curve.
Core Values
Flexibility
We adapt swiftly to changing client needs and market demands, ensuring seamless service delivery.
Accountability
We take ownership of our commitments and deliver on promises with integrity and transparency.
Agility
Our dynamic approach enables us to respond quickly and effectively to challenges and opportunities.
Customer-Centricity
Placing customers at the core of our operations, we strive to exceed expectations and foster lasting relationships.
Cost Efficiency
We deliver high-quality solutions that maximize value while optimizing resources and costs.
Core Values
Flexibility
We adapt swiftly to changing client needs and market demands, ensuring seamless service delivery.
Accountability
We take ownership of our commitments and deliver on promises with integrity and transparency.
Agility
Our dynamic approach enables us to respond quickly and effectively to challenges and opportunities.
Customer-Centricity
Placing customers at the core of our operations, we strive to exceed expectations and foster lasting relationships.
Cost Efficiency
We deliver high-quality solutions that maximize value while optimizing resources and costs.
Mission
To empower businesses by delivering seamless and innovative BPO services that transform customer experiences, uphold the highest quality standards, and foster enduring partnerships built on trust, efficiency, and results.
Mission
To empower businesses by delivering seamless and innovative BPO services that transform customer experiences, uphold the highest quality standards, and foster enduring partnerships built on trust, efficiency, and results.
Vision
To become the preferred BPO partner globally, renowned for redefining customer experiences, setting industry benchmarks in quality and compliance, and driving business success for our clients.
Vision
To become the preferred BPO partner globally, renowned for redefining customer experiences, setting industry benchmarks in quality and compliance, and driving business success for our clients.
Find out how we can improve your customer support and help you leverage our skill, experience and technology into something amazing tailored just for you.
Testimonials
We at Tabali Bistro are pleased to partner with a company such as iCall for our call center outsourcing needs.
We are in a very competitive fast-paced industry and we must rely on timely and responsive outsourcing partners to meet our traffic in specific time intervals and at the same time maintain our customer service high levels of satisfaction.
I’ve received stellar service from ICall Company over the year. Everyone I’ve worked with at ICall Company has always provided service on time, on budget, and above expectations. They are an integral part of our team and work with us to overcome challenges whatever they may be
I sincerely appreciate your support and look forward to get the best services meeting our needs for years to come.
iCall is one of our most trusted partners. They are very supportive and quick to respond when issues arise. We would strongly recommend iCall Outsourcing to other companies looking for a reliable outsourcing partner.
Communication with top management, team leaders, and agents have been so easy and seamless. Everyone from all levels has taken the time to understand our business and has become an extension to our team. They are truly partners and have been so quick to adjust to our changing business needs.
They are by far one of the best call centers in the industry. I would highly recommend iCall Outsourcing to any company looking for a true call center partner.
